TSB bank customers woke to discover issues with their accounts this morning with some reporting they had not received payments such as child benefit.
The high street bank, with more than five million customers, has been bombarded with complaints on social media after account holders said they had not received payments.
Frustrated customers expressed their dismay at the problems and called for a timeframe on when it would be rectified.
One wrote: “Any update on when this will be fixed? I can’t get to work as was expecting money!
“This is appalling and so bad”
While another said: “Missing 3 child benefit payments, no one knows where the money is @TSB @HMRCcustomers!!”
Others said they had not been paid their salary and called for any subsequent charges to be waived.
DownDetector, which provides real-time information on websites, revealed reports of an outage from just after midnight in the early hours of Tuesday, peaking at more than 300 reports by 9am.
More than 70 per cent of the reports were about issues with fund transfer, 18 per cent reported general online banking issues and 11 per cent said there were problems with TSB’s mobile banking.
HMRC, which deals with child benefit payments said this was “not an issue at our end” but rather with TSB.
TSB wrote on social media: “We can confirm that some payments customers expected to receive today haven’t arrived in their accounts.
“We’re sorry for this and we are working on fixing this.
“We will provide an update as soon as possible.”
A TSB spokesperson told i: “We’re aware of an issue with some BACS payments not yet showing on customers’ accounts.
“We are working on fixing this and will provide an update as soon as possible.”
