Mexico City /
On social networks the story has gone viral of a young entrepreneur identified in TikTok as –@keniliaz- after she shared her story with the store Coppel and a loan that the young woman requested for an amount of 14 thousand pesos.
According to the information that the entrepreneur shared in a first video, which It has already accumulated more than 7 million viewswhen he went to a branch of the store to pay, he realized that his balance, instead of decreasing, increased significantly because at that moment he was informed that he had already I owed around 70 thousand pesos. Here we tell you the story.
The young woman, who in TikTok identifies itself as ‘Kennilia He shared a video mentioning that he was in one of the branches of the Coppel store and asked users to “If you have the opportunity to get a loan in Coppel, miss it.”who mentioned, somewhat confused and upset, leaving the department store.
In the video, The young woman explained that she had requested a loan of 14 thousand pesosand detailed that he has made the punctual payment of the loan. However, during his last visit to the branch to make the most recent payment, he realized that his debt had increased and Now he owed 70 thousand pesos.
The young woman explained that when she went to the checkout counter at the department store branch they informed her that her debt had been increased from 14 thousand to 70 thousand pesos; As the young woman mentions, the cashier also looked a little disconcerted because he assured that he did not know what it was about, so he asked her to wait a few days and staff from the same store would look for her to carry out the check. clarification.
The entrepreneur shared in the same video that if she did not obtain a favorable response from the administration of the place, she would file a lawsuit in the Profecoalthough later, users informed him that he should rather go to the National Commission for the Protection and Defense of Users of Financial Services (Condusef).
A couple of days ago, the young woman mentioned that until now, Coppel has not resolved her complaint and it has even gotten worse because the entrepreneur reported that she supposedly owed 70 thousand pesos now she owes 80 thousand.
“With bad news, the Coppel doesn’t solve anything for me, I still owe. In other words, it has already gone up, I think that at 80 (thousand pesos) my monthly payment from being 3 thousand pesos has already increased to 24 thousand pesos.”
As the young woman explained, Coppel still did not solve him and explained that no one has contacted her to solve the issue; however, yes they have been calling you to charge you They accuse her of already owing nine monthly payments, when the young woman explained that she has paid punctually for her debt of 14 thousand pesos.
“According to the blessed hack, we are in these circumstances. There were people whose debt was erased, lucky ones, and there were people like me who had it doubled, tripled or quintupled,” he alluded.
For now, the entrepreneur is waiting that the departmental chain resolves him because he also commented that he did not I would like to have a bad history in the credit bureau because it has always been maintained correctly and impeccably.
Young man reveals that he borrowed 14 thousand pesos in Coppel and owes 70 thousand pesos
The young woman shares the update of her debt in Coppel
JCM
